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Using Online Collaborative Document Editors to Enhance Student Satisfaction and Cognitive Presence Outcomes

by philice
Author Information
Author(s):
Phil Ice, American Public University System
Institution(s) or Organization(s) Where EP Occured:
American Public University System
Institution(s) or Organization(s) Where EP Occured:
with grant from Embanet
Effective Practice Abstract/Summary
Abstract/Summary of Effective Practice:
In four graduate level courses, students completed group projects using an online document creation tool in place of Word. The intent was to simplify the collaboration process by streamlining project workflows. Effectiveness of the technique was initially assessed in terms of student satisfaction with the process, however, review of the work products revealed indications of significantly higher loadings of multimedia and associated cognitive outcomes. As follow-up, documents were coded for indicators of cognitive presence and data related to student satisfaction was collected. Analysis illustrated significantly higher cognitive outcomes associated with online document creation and editing tools as compared to documents created in Word. Qualitative data explained this outcome as function of: 1. ease of collaboration, 2. ease of multimedia inclusion and manipulation, and 3. a paradigmatic relationship between online document collaboration tools and wiki's.

Description of the Effective Practice
Description of the Effective Practice:
In the traditional online classroom students complete papers and projects in Word and submit them to the instructor as an email attachment. When the project is collaborative in nature, the typical workflow model involves using the track changes and commenting feature. At the point that a project is deemed complete the changes and comments are removed and passed to the instructor, via an email attachment, who adds yet another layer of comments and markups.

In the spirit of www2, an alternative to the above process has emerged in the form of free, online document editors. Buzzword, Google Docs and Zoho are some of the best known products in this sphere. A core function among these is the ability to create a document online and invite others to view and / or collaborate. Other features vary by product and include the ability to include tables, images and other fundamental features found in Word. However, the means of editing vary significantly from product to product.

In four online, graduate-level, courses students (n = 78) were asked to submit group projects using Word and Buzzword in alternating fashion. Buzzword was selected from the available online document collaboration tools as it offers several unique features, including pagination, intuitive media editing mechanisms and a visually oriented sharing mechanism.

Supporting Information for this Effective Practice
Evidence of Effectiveness:
Several types of evidence were reviewed to assess the efficacy of this technique. Document analysis was given the most weight. The average document submitted was 9.75 pages in length.

The mean occurrence of non-text based items (e.g. hyperlinks, graphics, tables, etc.) was 5.1 for Word submissions and 14.3 for Buzzword based submissions

Using the Community of Inquiry, as a framework, student documents were scored for instances of exploration, integration and resolution. As the Community of Inquiry views exploration, integration as sequential cognitive phases, thus there is typically a relationship between phases. The mean instance of each per paper follows:

Word -

Exploration 10.8
Integration 3.3
Resolution 2.3

Buzzword -

Exploration 11.2
Integration 6.2
Resolution 5.1

Open ended surveys were conducted with volunteers (n=26). Within case and cross case analysis revealed the following:

1. students were more likely to use graphics, charts, links, etc in Buzzword because of the ease of inclusion. Eleven students specifically stated that they did not include non-text sources in Word documents because they viewed the processes and subsequent modification as not being a fluid, user-friendly process.

2. students are more likely to explain more complex concepts using a combination of text and non-text based materials. The majority of participants (n = 19) expressed the view that it was easier to express themselves at a higher cognitive level when they could present material using multiple media sources. This concept is substantiated by Mayer's work with multi-media learning.

In other research involving Buzzword, students (n = 238) were asked to use a variety of document creation tools (Word, Google Docs and Buzzword) as a document collaboration and submission tools, over the course of a semester. Key findings from this study were:

1. The vast majority of students (n = 202) preferred Buzzword. Qualitative analysis revealed that the sharing architecture (n = 143), ease of use (n = 127), ability to easily rearrange resources (n = 107) and ability to easily integrate resources (n = 98) were the themes associated with this preference. Of the remainder, 11 preferred Google Docs and 15 preferred word. The theme associated with the preference for these later groups was familiarity with Word or Google Docs.

2. The majority of students (n = 159) viewed Buzzword not as a true document editor, but as a multimedia creation tool. As an example, document analysis found frequent manipulation (n = 92) of documents to fit within a 1024X768 viewable area without scrolling.

3. The concept of a Buzzword being a personal reflective space was common among 72% of students over 34 years old. As an example these students frequently developed a document on their own and then shared it with classmates. In contrast, 82% of students 34 and younger recognized it as a collaborative tool and began workflow projects by sharing a common document. Qualitative analysis revealed that these younger students frequently (68%) likened Buzzword to a Wiki or similar collaborative tool. In contrast, only 27% of older students made this association.

How this practice improves pillar(s):
1. The difference in Learning Effectiveness, as measured by occurrence of indicators of cognitive presence was higher for the online document creator as opposed to Word.

2. Student Satisfaction was significantly higher for the online document creator as opposed to Word.

3. With respect to Scale, online document creators are freeware.

Equipment necessary to implement Effective Practice:

Buzzword, Google Docs, Zoho or other similar tools.

Estimate the probable costs associated with this practice:

$0

Relation to other Pillars:
In addition to the learning effectiveness and student satisfaction indicators discussed above, there are indications that instructor satisfaction may be impacted. Six instructors, who used Buzzword as a submission mechanism, were interviewed and 5 indicated a preference for the tool for the following reasons: 1. they perceived student artifacts of being of higher quality, and 2. the sharing architecture was perceived as being more efficient than accessing artifacts via email attachments. The sixth instructor indicated no preference. While document analysis tends to validate the perception of higher quality artifacts being generated, more research is needed to validate the perception of efficiency.

References, supporting documents:

Article in progress, with submission to JALN estimated by the end of October.

Other Comments:
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